Shipping & Delivery

At IDALIA BAUDO™, we value your business and to extend our gratitude for choosing our product. We offer free shipping on all domestic orders via USPS Priority (1-4 business days for continental U.S).  International customers please contact us at info@idaliabaudo.com and we will accommodate your request.

IDALIA BAUDO™ processes orders Monday through Friday, excluding Holidays.  Please allow one business day for processing (3-5 business days during busy sale times). We will email you the tracking information (if available).  Should there be any issue in processing or shipping your order, we will contact you immediately.

Returns & Replacements

We want your experience with IDALIA BAUDO™ to be spectacular and we want you to be satisfied with your order. If a purchase fails to meet your expectations, please return your merchandise to us in its original and unused condition within 14 days of receipt for a full refund or exchange for a different item. This refund policy excludes SAMPLE SALE and SALE discounted purchases. All Sale purchases are final sale and no returns will be accepted. Used merchandise cannot be returned unless defective. We do not reimburse shipping charges and require items be unopened. If you have any questions about your item prior to ordering please contact us. We are more than happy to help you prior to any purchase.

Exchange

Should you wish to exchange an item, carefully pack the jewelry in sufficient padding and ship to the address listed below. Prior to shipping, please contact us for a Return Form and a pre-paid label, which will be deducted from your credit of $ 9.95. Kindly note that IDALIA BAUDO™ is not responsible for any lost packages should you select your own courier, so be sure to insure and track your package.

IDALIA BAUDO™ Jewelry
Attn. Returns & Exchanges
340 Royal Poinciana Way, Ste. 317-343
Palm Beach, FL 33480

Care of Jewelry

IDALIA BAUDO™ jewelry is crafted by hand with the signature woven silver and gold threads that are woven into unique patterns. Certain pieces, primarily the loosely woven, require extra care as they may be more prone to snagging/pulls. Minor snags/pulls (no greater than ¼”) can be easily fixed by delicately stretching your jewelry piece to allow the thread to work itself back into the pattern. Major snags/pulls (greater than ¼”), that are not repairable by the fore mentioned are uncommon. Please contact us if such a problem should arise and we will gladly assist in resolving the issue.

All jewelry ordered comes with a care card, informing you on appropriate maintenance of your jewelry piece(s). IDALIA BAUDO™ is not liable for any damage to the finish of a piece if care instructions are not followed.

Store jewelry in suede pouches provided to prevent scratches & preserve plating. Should you notice the .925 Sterling Silver jewelry tarnish, as it may be a typical occurrence with time, we recommend using a very gentle polishing cloth to clean your piece. No jewelry cleaners should be used.

Apply beauty products: perfume, hairspray, lotion or deodorant before wearing your jewelry as certain chemicals may damage the finish. Avoid contact with water and remove your jewelry before swimming, bathing or when using abrasive cleaners.

Ordering

Your Account – You have the opportunity to create a personal shopping account with IDALIA BAUDO™. This account allows you to shop faster and easier, and to check on order status and history. Using your user name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize IDALIA BAUDO™ to store your name, address, email address, telephone number and other personal information that you may provide such as your birth date, gender, and credit card number. Each of these options is for your convenience only, and the information provided by you is not used for any purpose other than to as outlined in this Privacy Policy.

Email List – When you create an account with IDALIA BAUDO™ you will be given the option to be added to the email list. Whether or not you select this option, your personal information will never be shared with or sold to anyone other than as set forth in this Privacy Policy.

Subscriptions to the email list can be cancelled at any time. To be removed from our email list, please email us at info@idaliabaudo.com and include your name and the address in the message, or click the unsubscribe button found at the bottom of the emails we send you.

Canceling Orders: If your order has not yet entered the shipping process, you may cancel or revise your order. Simply email us info@idaliacollection.com.

If an order is returned, refused or unclaimed by the customer due to refusal, absence, or incorrect shipping information, you will still be charged for the shipping costs.

Payment & Pricing

We accept VISA, MasterCard, American Express, Discover and Check/Debit cards with a VISA or MasterCard logo and Paypal.

Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

Sales Tax

Applicable State Sales tax and local Sales Tax will automatically be applied to your order with a Florida shipping address. All other states outside of Florida will not be charged sales taxes.

Viewing Orders

If you would like to view your current orders or subscriptions, previous orders or an order status, please refer to the “sign in” section of the site to log in.

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive e-mail from IDALIA BAUDO™ you may click on the unsubscribe link at the bottom of any email communication sent by us. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Site Information:

At IDALIA BAUDO™, we make every attempt to ensure that our online products are as accurate and complete as possible. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions- including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product’s listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.

Site Imagery:

As stated above, product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, be aware every computer monitor has different settings so color and size may vary.

Promotions:

Any promotions offered by IDALIA BAUDO™ will state the time frame in which they can be used, along with any other limitations or excluded products. IDALIA BAUDO™ reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, IDALIA BAUDO™ has the right to cancel these orders and ban the usage of any further promotional material by such user.